Responsible Gaming — Play Smart, Play Safe

At des77, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an enjoyable, recreational activity, and we take serious steps to ensure our platform supports players in Bangladesh to make informed, responsible choices about how they gamble.

Whether you are enjoying cricket betting on BPL matches, spinning the reels on slots, or playing live casino games, the golden rule is the same: only gamble what you can afford to lose, set your own limits, and take breaks. This page explains the tools des77 provides and how to access them.

des77 is committed to promoting responsible gambling practices across our entire platform. We train our customer support team to identify signs of problem gambling and to respond with care and professionalism. We cooperate fully with any player who requests support tools or wishes to restrict their gambling activity — no questions asked, no delays.

We also actively monitor account activity for patterns that may indicate a player is experiencing difficulties. If our team identifies concerning behaviour, we may proactively reach out to a player with information about the responsible gaming tools available on the Platform. Our goal is always to keep gaming a positive, recreational experience for every player in Bangladesh.

des77 is strictly an adult platform. All players must be aged 21 or above to register an account, make deposits, or place bets on our Platform. This is a hard rule with no exceptions. During registration we verify your date of birth, and we reserve the right to request identity documents at any time to confirm age compliance.

Any account found to be registered by a person under the age of 21 will be immediately suspended and all funds will be returned. If you are a parent or guardian and believe that a minor has accessed our Platform, please contact us immediately at [email protected] so we can take swift action.

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following warning signs may indicate that gambling has moved from a recreational activity to a problematic behaviour:

If any of these warning signs sound familiar, please do not ignore them. Seeking help early makes a significant difference. Contact our support team, take a break using our responsible gaming tools, or speak to a trusted family member or friend.

Accessing your responsible gaming tools at des77 is straightforward. Follow these steps to set limits, take a break, or request self-exclusion:

• Log in to your des77 account and navigate to the Account Settings or Responsible Gaming section of your profile dashboard.
• Select the tool you wish to use — deposit limit, session time limit, cool-off period, or self-exclusion — and follow the on-screen instructions to activate it.
• If you wish to request self-exclusion or a cool-off period immediately, contact our support team at [email protected]. Our team is available 24/7 and will action your request without delay.
• All responsible gaming requests are processed immediately. Limit reductions take effect the moment they are confirmed. Limit increases are subject to a mandatory 24-hour reflection period before they activate.

There is no penalty, no fee, and no waiting period for reducing your limits or requesting a break. des77 fully supports your right to control your own gambling activity at any time.

If you share a device with family members, including children, we strongly encourage you to log out of your des77 account after every session and to enable device-level parental controls where available. Never share your login credentials with anyone, and ensure that your account password is kept private and secure at all times.

If you suspect that a minor has been accessing your des77 account or any other online gambling platform, contact us immediately. Protecting young people from exposure to gambling is a responsibility we take seriously, and we will work with you to resolve the situation as quickly as possible.